Edinburgh Concierge Company, (formally HolidayLet Services) was the creation of Linda McDonald-Brown, who after moving to the area for her boys schooling, noticed a shortage in companies, that give personalised management for high end holiday let properties.
Linda has been in the hospitality business for more than 17 years. She started work in the events industry in London before moving onto working for PR companies. At the beginning of 2001 she married and took up farming along with her husband, becoming a well known pig breeder before moving on to manufacturing pig housing for the smallholder. Her knowledge of traditional breed pigs and their care led her to be commissioned to write two books and speak at shows up and down the country.
Alongside the farming, she worked as a farming and foody journalist, as well as owning and running five star self catering cottages for a number of years, before moving to another farm in Lanarkshire and opening up a luxury farmstay bed and breakfast catering to tourists and the shooting fraternity.
Initially ECC grew purely on recommendations and soon she was taking on staff to help her. Many of her flats have come to her because of the ethos of the business, and that is, that every flat, guest and client will get a personalised face to face service with nothing too much trouble, to this end, she limits the amount of properties she will take on to enable this to happen. Many of the properties reach Superhost very quickly enabling clients to enjoy more bookings and a better income.
The Lifestyle side of the business came about from her PR experience. It was a job that led her to see the effect that really looking after people and giving them exactly the sort of attention that made them feel special was a big positive on reviews and recommendations. She also enjoys organising, so loves spending time getting to know the guest’s requirements for a special celebration or tour so she can organise exactly what the guest wants. Memories she believes are important.