I started Edinburgh Concierge Company, (formally HolidayLet Services) after becoming aware of shortages in management companies that worked alongside owners to give an unrivalled personalised management service for high end holiday let properties. I felt confident that with my experience in the hospitality industry, I could offer short term let property owners, a service that would mirror their care and attention to guests if they were to manage the property themselves.
For more than 17 years, I have been involved in providing luxury accommodation for visitors. Prior to that I worked in the events industry in London before moving onto working for PR companies. At the beginning of 2001 life took an unexpected turn, I got married and took up farming in Devon along with my husband, becoming over the proceeding years, a pig breeder, author and manufacturer of pig housing for the smallholder. Two cottages on the farm were renovated and turned into luxury self catering properties and for the next few years, we lived a rather busy life running everything as well as raising our boys. In 2009 we moved to another farm in Lanarkshire still involved in pigs, but this time we turned part of the farmhouse into a luxury farmstay bed and breakfast catering to tourists as well as the shooting fraternity.
I passionately believe that running a holiday let management service isn’t just about providing accommodation for faceless guests, its about providing a unique experience to people from all over the world. Its also about putting back into local people’s pockets. We employ local Scottish people and use wherever possible Scottish made goods and local produce. Our properties are homes that are loved and used by their owners and we work closely with all owners to ensure that their property is kept up to a high standard and cared for during the duration of letting it out. Each guest staying in properties that we manage are met personally at check in and through prior personal communication before their arrival, a temporary relationship is built up, whereby guests feel they are valued and welcome when they arrive at the properties. Consequently we find that guests respect the property as if it were their own, nine times out of ten leaving properties immaculate with the majority of guests reporting any breakages that may have occurred even down to the breakage of a mug.
Many of my properties including ones that I have taken over from other management companies have come to me because of the ethos of the business, and that is, that every property, guest and client will receive a personalised 5 star service with nothing too much trouble. As a guest myself in Airbnb properties, I know what I like and expect to see, so consequently I try and provide this and more for my guests. To this end, I limit the amount of properties I take on to enable this to happen, as I feel it would be impossible to offer the service I do with hundreds of apartments on my books.
Many of the properties reach Superhost very quickly with amazing reviews, some within weeks of us taking them on and some have been given the highest accolade of AirbnbPlus, enabling clients to enjoy increased bookings and an attractive income and ensuring that they are seen by even more people appearing in a special category at the top of the platform page.
The Lifestyle side of the business came about from my PR experience. It was a job that led me to see the effect that really looking after people and giving them exactly the sort of attention that made them feel special was a big positive on reviews and recommendations. I want guests to feel special, not just be checked in via a key safe and forgotten about, hence I work with local artisan companies to offer guests luxury products and on going services that no other management company in the city offer, including private dining at the apartment using local produce and facials and massages using organic natural products. This exceptional service reflects in the reviews and repeat bookings for the properties I manage. Our wonderful private tours are not like anything else in the city. Paul, our insider in the film industry and involved on the Fast and Furious film which was partly filmed in Edinburgh, gives our guests a tour that is not only highly entertaining but full of surprises that only an insider would know. These tours are not available to anyone else except guests staying in our apartments.
I am also is a bit of an organising freak , so love spending time getting to know the guest’s requirements for a special celebration or tour so I can organise exactly what the guest wants.
Memories I believe are important and Edinburgh Concierge Company believes passionately in making wonderful memories for guests.